Refund & Dispute Policy

1. Introduction

This policy explains how refunds, returns, and disputes are handled on Callik. By using Callik, you agree to follow this policy in addition to our Terms and Conditions.

2. Eligibility for Refunds

Customers may request a return or refund within 3 days of delivery if:

The product is defective.
The product is not as described on the Platform.

Refunds are not provided for:

Change of mind after purchase.
Incorrect sizing due to customer error (unless the designer failed to provide accurate measurements).
Products damaged after delivery due to mishandling by the customer.

3. Return Process

Customers must submit a return request through their Callik account or via email at Support@callik.com within 3 days.
Proof of defect (e.g., photos or videos) must be provided.
Callik will review the claim and notify the Customer and Merchant of next steps within 5 business days.

4. Refund Process

If approved, refunds will be processed within 10–15 business days through the original payment method.
Shipping costs for returned products may be covered by the Merchant if the fault lies with them.

5. Dispute Resolution

If a Customer and Merchant cannot resolve an issue, Callik will mediate.
Both parties must provide all necessary evidence, including receipts, photos, or communication history.
Callik's decision after review will be final.

6. Fraudulent Claims

Callik reserves the right to deny refunds for false or fraudulent claims.
Accounts making repeated false claims may be suspended or terminated.

7. Policy Updates

Callik may update this Refund & Dispute Policy at any time. Users will be notified of significant changes via email or Platform updates.